Customer Service Representative
𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐍𝐚𝐦𝐞: Customer Service Representative
Vacancy: 10
𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐒𝐭𝐚𝐭𝐮𝐬: Shift Based (Morning: 9:00 – 4:00, Evening: 4:00 – 11:00)
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 📍 Kazipara, Mirpur, Dhaka-1216
𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 Deadline: Urgent (Before 20/07/25)
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬:
📞 Maintain regular contact with customers through calls and messages.
💬 Handle inquiries, providing timely solutions and alternatives.
🤝 Maintain professionalism and empathy in customer interactions.
📝 Document interactions accurately and follow up on unresolved issues.
🔄 Collaborate with other departments to address customer needs.
🚨 Identify and escalate priority issues to the appropriate channels.
🗂 Assist in maintaining accurate records of customer interactions.
💡 Contribute feedback to improve customer service processes.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
🎓 HSC/Hon’s (Running).
🗣 Excellent verbal and written communication skills.
🔍 Strong problem-solving abilities and a proactive approach.
⚡ Ability to multitask and prioritize in a fast-paced environment.
📚 Eager to learn and adapt to new technologies and procedures.
𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:
𝐒𝐚𝐥𝐚𝐫𝐲: 12,000/-
Other Benefits:
- Performance Bonus (Based on Performance).
Festival Bonus (After Confirmation).
- All Government holidays as per company policy.
Relevant hands-on experience and career growth.
Snacks & tea (shift-based).
A chance to build networks.
Mentorship and skill development in a professional environment.
𝐀𝐩𝐩𝐥𝐲 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧:
Email: hr@hffoodservice.com