Effective Date: 30/10/2023

1. Introduction

At HF Food Service, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information when you use our e-commerce services related to food and food-related products. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information: This includes information such as your name, address, email address, phone number, and payment information when you make a purchase.

2.2. Usage Information: We may collect information about your interactions with our website, including your browsing history, the pages you visit, and your device and browser information.

2.3. Location Information: If you enable location services on your device, we may collect your precise location information to provide you with localized services.

2.4. Log Data: Like many websites and applications, we automatically collect log data, including your IP address, browser type, and operating system.

2.5. Cookies and Similar Technologies: We use cookies and similar tracking technologies to improve your experience on our website. You can control these through your browser settings.

3. How We Use Your Information

We use your personal information for various purposes, including:

3.1. Order Processing: To process and fulfill your orders, including payment processing and delivery.

3.2. Customer Support: To provide customer support and address your inquiries and concerns.

3.3. Marketing and Communications: To send you promotional and marketing materials related to our products and services, as well as to provide updates on your orders.

3.4. Improving Services: To analyze and improve our website, products, and services.

3.5. Legal and Regulatory Compliance: To comply with legal obligations and respond to requests from law enforcement agencies.

4. Sharing Your Information

We may share your personal information with:

4.1. Service Providers: Third-party service providers who assist us in various aspects of our business, including payment processing, order fulfillment, and customer support.

4.2. Legal Requirements: When required to comply with legal and regulatory obligations, or in response to lawful requests from authorities.

4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

5. Data Security

We employ reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6. Your Choices

You have several choices regarding your personal information:

6.1. Account Information: You can update and manage your account information at any time by logging into your HF Food Service account.

6.2. Marketing Communications: You can opt-out of receiving marketing communications by following the instructions provided in our emails or by contacting our customer support.

6.3. Cookies: You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Any updates will be posted on our website with a revised effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:



HF Food Service

Thank you for choosing HF Food Service. Your privacy is important to us, and we are committed to protecting and respecting it.