Customer Service Representative

1. N𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐍𝐚𝐦𝐞: Customer Service Representative

Vacancy: 15

𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐒𝐭𝐚𝐭𝐮𝐬: Shift Based

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 📍 Kazipara, Mirpur, Dhaka-1216

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 Deadline: Urgent

𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬:

📞 Maintain regular contact with customers through calls and messages.

💬 Handle inquiries, providing timely solutions and alternatives.

🤝 Maintain professionalism and empathy in customer interactions.

📝 Document interactions accurately and follow up on unresolved issues.

🔄 Collaborate with other departments to address customer needs.

🚨 Identify and escalate priority issues to the appropriate channels.

🗂 Assist in maintaining accurate records of customer interactions.

💡 Contribute feedback to improve customer service processes.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

🎓 HSC/Hon’s (Running).

🗣 Excellent verbal and written communication skills.

🔍 Strong problem-solving abilities and a proactive approach.

⚡ Ability to multitask and prioritize in a fast-paced environment.

📚 Eager to learn and adapt to new technologies and procedures.

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

𝐒𝐚𝐥𝐚𝐫𝐲: 12,000/-

Sales KPI: Upto 15,000/-

Other Benefits:

• Performance Bonus (Based on Performance).

• Festival Bonus (After Confirmation).

• All Government holidays as per company policy.

• Relevant hands-on experience and career growth.

• Snacks & tea.

• A chance to build networks.

• Mentorship and skill development in a professional environment.

 𝐀𝐩𝐩𝐥𝐲 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧:

Email: [email protected]